Privacy Policy
How Alphadex Limited collects, uses, stores, and protects personal information.
Introduction
This Privacy Policy explains how Alphadex Limited ("Alphadex", "we", "us", or "our") collects and uses personal information when you visit our website, contact us, request information, submit an enquiry, or use our construction, subcontracting, green energy, and general trade services. We are committed to handling personal information lawfully, fairly, transparently, and securely.
This policy should be read together with our Terms & Conditions and any other notices provided when we collect your information. By using our website or contacting us, you acknowledge that your personal information will be handled as described in this policy.
Who We Are
Alphadex Limited is a company registered in England and Wales with company number 12677340. Our registered office is 2nd Floor, Pearl House, 1 Daisy Street, Oldham, England, OL9 6AY. For the purposes of UK data protection law, Alphadex Limited is the data controller for personal information collected through this website and through direct enquiries to our business.
Information We May Collect
- Identity information, such as your name, job title, company name, and organisation.
- Contact information, such as your email address, telephone number, postal address, and preferred contact method.
- Enquiry information, including the details you provide about a project, quotation request, service requirement, or message sent through our contact form.
- Commercial information, such as correspondence, tender details, project requirements, supplier details, order history, and records needed to manage our services.
- Technical and usage information, such as IP address, browser type, device information, pages visited, referral source, and website interaction data.
- Marketing preferences, including whether you have opted in or opted out of receiving business updates from us.
How We Collect Information
We collect information directly from you when you complete forms, email us, telephone us, request a quotation, engage our services, or otherwise communicate with us. We may also collect technical information automatically when you use our website, and we may receive business contact details from suppliers, contractors, professional advisers, public registers, or referral partners where appropriate.
How We Use Your Information
- To respond to enquiries and provide information about our services.
- To prepare quotations, proposals, project documentation, and service recommendations.
- To manage client, contractor, supplier, and business relationships.
- To deliver construction, subcontracting, green energy, procurement, and general trade services.
- To administer our website, monitor performance, improve usability, and keep the website secure.
- To keep accurate business, accounting, compliance, and contract records.
- To send service communications, updates, or marketing messages where permitted by law.
- To protect our legal rights, prevent misuse of our website, and comply with legal obligations.
Lawful Basis for Processing
We process personal information only where we have a lawful basis to do so. This may include processing that is necessary to take steps before entering into a contract, to perform a contract with you, to comply with legal obligations, for our legitimate business interests, or where you have given consent. Legitimate interests may include responding to business enquiries, managing projects, improving our website, maintaining records, and promoting our services to business contacts in a proportionate way.
Sharing Your Information
We may share personal information with trusted third parties where necessary for the purposes described in this policy. These may include subcontractors, suppliers, professional advisers, IT and hosting providers, payment or accounting providers, insurers, regulators, public authorities, or other parties involved in delivering or supporting our services. We do not sell personal information.
Where third parties process personal information on our behalf, we expect them to protect it and use it only for the agreed purpose. We may also disclose information where required by law, court order, regulatory obligation, or to protect our rights, property, clients, staff, or others.
International Transfers
Most of our business operations are based in the United Kingdom. If personal information is transferred outside the UK, we will take appropriate steps to ensure that the information receives a suitable level of protection, such as using recognised safeguards or working with providers that maintain appropriate data protection commitments.
Data Retention
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected. The retention period may depend on the nature of the relationship, project requirements, legal obligations, accounting rules, insurance needs, dispute resolution, and business record-keeping requirements. When information is no longer required, we will delete it, anonymise it, or securely archive it where appropriate.
Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure systems, staff awareness, supplier checks, and appropriate record management. No website or email transmission is completely secure, so users should take care when sending confidential information electronically.
Your Rights
Subject to applicable law, you may have the right to request access to your personal information, ask us to correct inaccurate information, request deletion, restrict processing, object to processing, request transfer of your information, or withdraw consent where consent is the lawful basis. To exercise your rights, contact us using the details below. We may need to verify your identity before responding.
Marketing Communications
We may send marketing communications to business contacts where permitted by law or where consent has been provided. You can opt out of marketing at any time by contacting us. We will still send important service or contractual communications where required.
Cookies and Website Analytics
Our website may use basic cookies or similar technologies to support functionality, security, performance, and analytics. You can usually manage cookies through your browser settings. If we introduce additional analytics, advertising, or tracking tools, we will update this policy and provide appropriate cookie information where required.
Third-Party Links
Our website may include links to third-party websites, services, maps, or resources. We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy notices before providing personal information to them.
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the matter. You also have the right to complain to the Information Commissioner's Office, the UK supervisory authority for data protection matters.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements. The latest version will be published on this page with the update date shown above.
Contact Us
Email: [email protected]
Phone: 0330 1332941
Office Address: 2nd Floor, Pearl House, 1 Daisy Street, Oldham, England, OL9 6AY